Tell Me Your Hobby. I’ll Tell You Your Style
In last week’s post we shed some light on gender preferences in conflict management styles. Today, our focus remains on…
Can’t We All Just Get Along?
Conflict. Conflicto. Conflit. Konflikt. Conflito. Conflitto. There doesn’t seem to be much difference in the ways various tongues express the…
No Man Is an Island: Relationship Management in Contact Centres
Emotional Intelligence (EI), or the ability to understand and manage our emotions, is becoming increasingly prominent in today’s society. In…
Feeling Stressed or Under Pressure?
Stress and pressure. These apparent enemies of ours can be found everywhere, whether we want it or not: from song…
4