“Everything Must Change”: Adaptability & Age
About 400 million years ago, the first fish crawled out of the sea. Living on land provided a whole new…
How Do You Come Across?
The idea that companies should have a Corporate Personality and a distinct Corporate Voice has been around for at least…
NLP and Contact Centres
For those of you who have come across the concept of Neuro-Linguistic Programming (NLP) before, a few ideas will automatically…
What Are Your Values?
Beliefs, values and attitudes all influence our behaviour. Beliefs are ideas that are true to us and, together with values,…
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